MedicaidDecember 1, 2023
Tennessee Carriers Passenger Portal guide
Beginning January 1, 2024, Amerigroup in Tennessee became Wellpoint. This article, published under the former brand, now applies to Wellpoint.
Portal Overview
The passenger portal gives members self-service tools for managing their non-emergency medical transportation (NEMT) rides without having to call into the call center.
The passenger portal allows you to:
- Request new rides that are covered under your NEMT benefit.
- View scheduled rides.
- Cancel rides that are no longer needed.
Amerigroup Community Care complies with the applicable federal and state civil rights laws, rules, and regulations and does not discriminate against members or participants in the provision of services on the basis of race, color, national origin, religion, sex, age, or disability. If a member or a participant needs language, communication, or disability assistance or to report a discrimination complaint, call 800-454-3730. Information about the civil rights laws can be found at tn.gov/tenncare/members-applicants/civil-rights-compliance.html.
TNAGP-CD-043565-23 _23-0843
ATTACHMENTS: Tennessee Carriers Passenger Portal Guide (pdf - 0.65mb)
PUBLICATIONS: December 2023 Provider Newsletter
To view this article online:
Visit https://providernews.wellpoint.com/tn/articles/tennessee-carriers-passenger-portal-guide-16694-16694
Or scan this QR code with your phone