Education & TrainingMedicaidDecember 1, 2023

Tennessee Carriers Passenger Portal guide

Beginning January 1, 2024, Amerigroup in Tennessee became Wellpoint. This article, published under the former brand, now applies to Wellpoint.

Portal Overview

The passenger portal gives members self-service tools for managing their non-emergency medical transportation (NEMT) rides without having to call into the call center.

The passenger portal allows you to:

  • Request new rides that are covered under your NEMT benefit.
  • View scheduled rides.
  • Cancel rides that are no longer needed.

Access the Tennessee Carriers Passenger Portal Guide

Amerigroup Community Care complies with the applicable federal and state civil rights laws, rules, and regulations and does not discriminate against members or participants in the provision of services on the basis of race, color, national origin, religion, sex, age, or disability. If a member or a participant needs language, communication, or disability assistance or to report a discrimination complaint, call 800-454-3730. Information about the civil rights laws can be found at tn.gov/tenncare/members-applicants/civil-rights-compliance.html.

TNAGP-CD-043565-23 _23-0843

ATTACHMENTS: Tennessee Carriers Passenger Portal Guide (pdf - 0.65mb)

PUBLICATIONS: December 2023 Provider Newsletter